Refund and Cancellation Policy

1. Overview

Lingro delivers purely digital language learning services, including AI conversation coaching, roleplay scenarios, and speech feedback delivered electronically through our mobile application.

This policy outlines the guidelines governing subscription cancellations and requests for refunds for Lingro Premium plans.

2. Subscription Cancellation

• Cancel Anytime: You may cancel your active subscription at any time prior to the next scheduled renewal date.
• Retained Access: Cancelling your subscription disables future automatic renewal charges. It does not terminate your current paid period early; you will maintain full Premium access until the end of your current paid billing cycle.
• No Cancellation Fees: There are no cancellation fees or penalties for stopping a subscription.

3. Refund Eligibility & Considerations

Because Lingro provides immediate access to digital computing resources and AI services upon payment, refunds are evaluated on a case-by-case basis. We consider refund requests under the following legitimate circumstances:

• Duplicate Billing: You were charged multiple times for the same subscription period due to a payment gateway error.
• Technical Failure: A confirmed server or account defect on Lingro's end permanently prevented you from accessing Premium features despite troubleshooting.
• Unauthorized Transaction: Verified fraudulent use of your payment instrument prior to account locking.
• Payment Discrepancy: You were charged an amount differing from the stated checkout price.

Note: Standard usage changes, lack of personal study time, or subjective learning preferences are generally not eligible for retroactive refunds once digital AI resources have been utilized.

4. Google Play Store Purchases

If your subscription or in-app purchase was completed through Google Play Billing:

• The transaction is managed directly under Google Play's purchasing framework.
• Refund requests should be submitted directly via Google Play's order history or refund portal.
• Google's standard refund policies and timelines apply. Lingro cannot override Google Play billing rules or execute manual charge reversals directly on Google's platform.

5. Direct Gateway Purchases (Razorpay)

For payments processed directly through Razorpay or our official checkout channels:

• Refund requests are reviewed directly by the Lingro support team.
• Upon approval, refund instructions are submitted to the gateway for credit back to the original source payment method (bank account, UPI, credit/debit card).

6. Refund Processing Timelines

Once a refund is approved by our team, the payment processor initiates the credit back to your original payment method. Depending on your financial institution, bank processing times, and payment network (UPI vs. card networks), the credited amount typically reflects within 5 to 10 business days.

7. How to Submit a Refund Request

To request a refund review, please email our support desk with the following information: